HighBond
All Systems Operational
HighBond - Launchpad Operational
HighBond - North America (US) Operational
Projects Operational
Strategy Operational
Results Operational
Reports Operational
Robots Operational
HighBond - North America (Canada) Operational
Projects Operational
Strategy Operational
Results Operational
Reports Operational
Robots Operational
HighBond - South America (Brazil) Operational
Projects Operational
Strategy Operational
Results Operational
Reports Operational
Robots Operational
HighBond - Europe (Germany) Operational
Projects Operational
Strategy Operational
Results Operational
Reports Operational
Robots Operational
HighBond - Africa (South Africa) Operational
Projects Operational
Strategy Operational
Results Operational
Reports Operational
Robots Operational
HighBond - Asia Pacific (Singapore) Operational
Projects Operational
Strategy Operational
Results Operational
Reports Operational
Robots Operational
HighBond - Asia Pacific (Australia) Operational
Projects Operational
Strategy Operational
Results Operational
Reports Operational
Robots Operational
HighBond - GovCloud (US Federal) Operational
HighBond - GovCloud - Launchpad Operational
HighBond - GovCloud - Projects Operational
HighBond - GovCloud - Strategy Operational
HighBond - GovCloud - Results Operational
HighBond - GovCloud - Reports Operational
HighBond - GovCloud - Robots Operational
HighBond - GovCloud (US SLED) Operational
HighBond - GovCloud2 - Launchpad Operational
HighBond - GovCloud2 - Projects Operational
HighBond - GovCloud2 - Strategy Operational
HighBond - GovCloud2 - Results Operational
HighBond - GovCloud2 - Reports Operational
HighBond - GovCloud2 - Robots Operational
Help & Learning Operational
Galvanize Community Operational
Galvanize Academy Operational
HighBond ScriptHub Operational
HighBond Help Docs ? Operational
HighBond Support Chat ? Operational
Galvanize Web Site ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 21, 2021
Resolved - The outage has been fully resolved. Robots cloud-based agents in Africa (South Africa), and South America (Brazil) are fully operational.

Services for robots cloud-based agents are restored in all regions, and we are closely monitoring for residual issues. Our top priority is to restore service. Afterward, an internal retrospective will identify improvements that will ensure an outage of this nature does not reoccur.

Our apologies for the impact this caused.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport
Jun 21, 16:14 PDT
Update - Robots cloud-based agents are fully operational on North America (US), North America (Canada), South America (Brazil), Asia Pacific (Singapore), and Asia Pacific (Australia) regions, as well as Europe (Germany) mentioned in the previous update.

Africa (South Africa), and South America (Brazil) are in progress.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport
Jun 21, 15:57 PDT
Update - We've rolled out a fix to the Europe (Germany) region and are in the process of updating the other regions.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport
Jun 21, 13:12 PDT
Identified - A partial outage has been discovered that affects all regions. The issue is limited to HighBond Robots users that have cloud-based agents. Scheduled cloud-based agent jobs are being reported as skipped.

We are actively working on this issue, and we will provide further updates as the investigation progresses, or when new information is available.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport
Jun 21, 11:05 PDT
Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021
Completed - The scheduled maintenance has been completed.
Jun 17, 23:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 19:15 PDT
Scheduled -
Services/Location: all regions
Workflow Robots will be unavailable during the maintenance window. Note that this affects Workflow Robots only. ACL Robots and HighBond Robots are available during this time.

Impact:
Workflow Robots will be unavailable and will not be triggered by HighBond events during this time.

If you experience a disruption other than above, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport

What do you need to do?:
No action is required from you.

Contact:
For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport
Jun 14, 17:17 PDT
Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021
Resolved - The outage has been fully resolved.

Reports is now fully functional across all regions and we are closely monitoring for residual issues. Our top priority is to restore service. Afterward, an internal retrospective will identify improvements that will ensure an outage of this nature does not reoccur.

Our apologies for the impact this caused.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport
Jun 14, 12:52 PDT
Update - We are continuing to investigate the cause of this issue.

The following views in Reports are impacted,

Fieldwork
Fieldwork by Entity
Frameworks

Apologies for any inconvenience this my have caused. We will provide another update as soon as we have more information.
Jun 14, 09:42 PDT
Update - Additional regions affected: North America (Canada), Asia Pacific (Singapore), and Asia Pacific (Australia).
Jun 14, 07:28 PDT
Update - We are continuing to investigate this issue.
Jun 14, 07:22 PDT
Investigating - At approximately 2:30am PDT, an issue was discovered that affects the Europe and North America regions, and is impacting Reports users in those regions. Users are unable to run reports.

We will provide further updates as the investigation progresses, or when new information is available.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport
Jun 14, 07:04 PDT
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.