HighBond Status

HighBond

All Systems Operational

HighBond - Launchpad Operational

HighBond - North America (US) Operational

Projects Operational

Strategy Operational

Results Operational

Reports Operational

Robots Operational

HighBond - North America (Canada) Operational

Projects Operational

Strategy Operational

Results Operational

Reports Operational

Robots Operational

HighBond - South America (Brazil) Operational

Projects Operational

Strategy Operational

Results Operational

Reports Operational

Robots Operational

HighBond - Europe (Germany) Operational

Projects Operational

Strategy Operational

Results Operational

Reports Operational

Robots Operational

HighBond - Africa (South Africa) Operational

Projects Operational

Strategy Operational

Results Operational

Reports Operational

Robots Operational

HighBond - Asia Pacific (Singapore) Operational

Projects Operational

Strategy Operational

Results Operational

Reports Operational

Robots Operational

HighBond - Asia Pacific (Australia) Operational

Projects Operational

Strategy Operational

Results Operational

Reports Operational

Robots Operational

HighBond - GovCloud (US Federal) Operational

HighBond - GovCloud - Launchpad Operational

HighBond - GovCloud - Projects Operational

HighBond - GovCloud - Strategy Operational

HighBond - GovCloud - Results Operational

HighBond - GovCloud - Reports Operational

HighBond - GovCloud - Robots Operational

HighBond - GovCloud (US SLED) Operational

HighBond - GovCloud2 - Launchpad Operational

HighBond - GovCloud2 - Projects Operational

HighBond - GovCloud2 - Strategy Operational

HighBond - GovCloud2 - Results Operational

HighBond - GovCloud2 - Reports Operational

HighBond - GovCloud2 - Robots Operational

Help & Learning Operational

Galvanize Community Operational

Galvanize Academy Operational

HighBond ScriptHub Operational

HighBond Help Docs Operational

HighBond Support Chat Operational

Galvanize Web Site Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 21, 2021

Medium Severity Outage: Robots cloud-based agents afftecting all regions

Resolved - The outage has been fully resolved. Robots cloud-based agents in Africa (South Africa), and South America (Brazil) are fully operational.

Services for robots cloud-based agents are restored in all regions, and we are closely monitoring for residual issues. Our top priority is to restore service. Afterward, an internal retrospective will identify improvements that will ensure an outage of this nature does not reoccur.

Our apologies for the impact this caused.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport
Jun 21, 16:14 PDT

Update - Robots cloud-based agents are fully operational on North America (US), North America (Canada), South America (Brazil), Asia Pacific (Singapore), and Asia Pacific (Australia) regions, as well as Europe (Germany) mentioned in the previous update.

Africa (South Africa), and South America (Brazil) are in progress.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport
Jun 21, 15:57 PDT

Update - We've rolled out a fix to the Europe (Germany) region and are in the process of updating the other regions.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport
Jun 21, 13:12 PDT

Identified - A partial outage has been discovered that affects all regions. The issue is limited to HighBond Robots users that have cloud-based agents. Scheduled cloud-based agent jobs are being reported as skipped.

We are actively working on this issue, and we will provide further updates as the investigation progresses, or when new information is available.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport
Jun 21, 11:05 PDT

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

Maintenance Advisory: Workflow Robots scheduled maintenance for all regions

Completed - The scheduled maintenance has been completed.
Jun 17, 23:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 19:15 PDT

Scheduled -
Services/Location: all regions
Workflow Robots will be unavailable during the maintenance window. Note that this affects Workflow Robots only. ACL Robots and HighBond Robots are available during this time.

Impact:
Workflow Robots will be unavailable and will not be triggered by HighBond events during this time.

If you experience a disruption other than above, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport

What do you need to do?:
No action is required from you.

Contact:
For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport
Jun 14, 17:17 PDT

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

Medium Severity Outage: Reports in multiple regions

Resolved - The outage has been fully resolved.

Reports is now fully functional across all regions and we are closely monitoring for residual issues. Our top priority is to restore service. Afterward, an internal retrospective will identify improvements that will ensure an outage of this nature does not reoccur.

Our apologies for the impact this caused.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport
Jun 14, 12:52 PDT

Update - We are continuing to investigate the cause of this issue.

The following views in Reports are impacted,

Fieldwork
Fieldwork by Entity
Frameworks

Apologies for any inconvenience this my have caused. We will provide another update as soon as we have more information.
Jun 14, 09:42 PDT

Update - Additional regions affected: North America (Canada), Asia Pacific (Singapore), and Asia Pacific (Australia).
Jun 14, 07:28 PDT

Update - We are continuing to investigate this issue.
Jun 14, 07:22 PDT

Investigating - At approximately 2:30am PDT, an issue was discovered that affects the Europe and North America regions, and is impacting Reports users in those regions. Users are unable to run reports.

We will provide further updates as the investigation progresses, or when new information is available.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport
Jun 14, 07:04 PDT

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.