The outage has been fully resolved. Robots cloud-based agents in Africa (South Africa), and South America (Brazil) are fully operational.
Services for robots cloud-based agents are restored in all regions, and we are closely monitoring for residual issues. Our top priority is to restore service. Afterward, an internal retrospective will identify improvements that will ensure an outage of this nature does not reoccur.
Our apologies for the impact this caused.
For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport