Medium Severity Outage: Robots cloud-based agents afftecting all regions

Incident Report for HighBond

Resolved

The outage has been fully resolved. Robots cloud-based agents in Africa (South Africa), and South America (Brazil) are fully operational.

Services for robots cloud-based agents are restored in all regions, and we are closely monitoring for residual issues. Our top priority is to restore service. Afterward, an internal retrospective will identify improvements that will ensure an outage of this nature does not reoccur.

Our apologies for the impact this caused.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport

Posted Jun 21, 2021 - 16:14 PDT

Update

Robots cloud-based agents are fully operational on North America (US), North America (Canada), South America (Brazil), Asia Pacific (Singapore), and Asia Pacific (Australia) regions, as well as Europe (Germany) mentioned in the previous update.

Africa (South Africa), and South America (Brazil) are in progress.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport

Posted Jun 21, 2021 - 15:57 PDT

Update

We've rolled out a fix to the Europe (Germany) region and are in the process of updating the other regions.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport

Posted Jun 21, 2021 - 13:12 PDT

Identified

A partial outage has been discovered that affects all regions. The issue is limited to HighBond Robots users that have cloud-based agents. Scheduled cloud-based agent jobs are being reported as skipped.

We are actively working on this issue, and we will provide further updates as the investigation progresses, or when new information is available.

For any questions, please contact Galvanize Support: https://community.wegalvanize.com/s/contactsupport

Posted Jun 21, 2021 - 11:05 PDT

This incident affected: HighBond - North America (US) (Robots), HighBond - Asia Pacific (Singapore) (Robots), HighBond - Europe (Germany) (Robots), HighBond - North America (Canada) (Robots), HighBond - Asia Pacific (Australia) (Robots), HighBond - Africa (South Africa) (Robots), HighBond - South America (Brazil) (Robots), HighBond - GovCloud (US Federal) (HighBond - GovCloud - Robots), and HighBond - GovCloud (US SLED) (HighBond - GovCloud2 - Robots).