Partial Outage - Results in NA, CA, AP, AU and EU regions

Incident Report for HighBond

Resolved

This incident has been resolved.
Posted May 24, 2019 - 22:54 PDT

Monitoring

Results is back to operational state in all (US, CA, EU, AU, AP) regions. Previously queued up uploads are being processed in the order they were queued. We will continue to monitor the system health.
Posted May 24, 2019 - 21:32 PDT

Identified

We have identified the root cause and are actively working on a fix.
Posted May 24, 2019 - 15:58 PDT

Update

We are continuing to investigate this issue. Uploads from ACL Analytics to Results are being accepted and put into a queue. They will be processed in an appropriate order once the core issue is resolved.
Posted May 24, 2019 - 13:16 PDT

Investigating

We have identified an issue in the Results module related to uploading from ACL Analytics and have started investigation. In the meanwhile, we have disabled the upload functionality in all regions (NA, CA, AP, AU and EU).
Posted May 24, 2019 - 10:08 PDT
This incident affected: HighBond - North America (US) (Results), HighBond - Asia Pacific (Singapore) (Results), HighBond - Europe (Germany) (Results), HighBond - North America (Canada) (Results), and HighBond - Asia Pacific (Australia) (Results).